Tempo FM Complaints Procedure
All the volunteers here at Tempo FM try to provide interesting and professional programmes for your entertainment and education. We try our hardest not to offend anyone, but if you feel that some part of our output should be brought to the attention of the Trustees of the Station, we take this opportunity to outline how you should submit your comments or complaint and how your complaint will be dealt with.
1. Please submit your complaint in writing to the Station Manager.
email to: mail@tempofm.co.uk
post to: Tempo FM, c/o Wetherby Film Theatre, Caxton Street, Wetherby LS22 6RU
2. We will acknowledge your complaint in writing and advise you how the complaint will be handled, including the estimated timescale for resolution. We may also request any additional clarifying information we require.
3. We will respond to you, notifying you of our findings and, if applicable, our proposals to resolve your complaint. We will also provide details of how you can appeal our findings, decision or proposed resolution.
Please Note:
Our complaints procedure is not designed to diminish your ability to contact the national regulator (Ofcom). You can of course complain directly to them, but often issues that concern you, can be dealt with to your satisfaction quicker if you contact us directly.
